Refund Policy

1. Refund Policy

As TWORK is a digital service, purchased licenses are non-refundable. However, users may request a refund if technical issues prevent them from using the service.

2. Refund Conditions

• Users may request a refund within 14 days if the issue persists after receiving technical support.
• Refund requests must be submitted in writing to [email protected].

3. Refund Process

• If the request is deemed valid, the refund will be processed within 10 business days using the original payment method.

4. Exceptions

• Refunds will not be issued for issues caused by user error.
• Refunds will not be provided if the license is shared or misused. Legal action may be taken in such cases.